IFB — Cheating

Address:

Bongaigaon, Assam

Sir/Ma'am, I am Bijay Ch. Sarma from Bongaigaon Refinery Township Dhaligaon. I got one message from IFB Industries Ltd.(Phone no. [protected]) for summer special discount of any IFB product. I contact with the number and they promised to give me one IFB washing machine costing Rs. 31, 600 /= (approx.) and discount of Rs. 5000/= in exchange of my old IFB Senorita 5 kg washing machine and for which I will have to pay Rs. 27, 000/=. They will home deliver it to my quarter with free installation. I have been using IFB washing machine during the last 13 years and I have good faith on IFB company. On this faith I believed their promised and accordingly I gave consent. When they delivered it to me I gave a cheque amounting Rs. 27, 000/= but due to transportation problem there was an installation problem. So, the service engineer returned without installing it. At last time I was busy in my duty. So I did not noticed the product specification. The next day we went to Guahati for medical purposes. After returning I noticed that the product they sent it to me was Senorita Vx 6 kg 800 Rpm. I saw in the net that the cost of the product is only Rs. 24, 900/=. I got disappointed and contact with them but to my utter dismay they only promised to install one aqua filter in it. My faith on IFB company has shattered. I am not installing the machine till now. Sir/Ma'am, now I need your help. Instead of giving me discount of Rs. 5, 000/= as per their promise they are giving me a product that is Rs. 3, 000/= less than my payment of Rs. 27, 000/= they cheated me. Now I want to return it to the company or I want a washing machine that costs around Rs. 31, 000/= in the market. Hope you will kindly settle it and satisfy me. yours sincerely Bijay Chandra Sarma Qtr. no. - 788/A IOCL BGR Township Dhaligaon, Chirang, Assam mobile no. [protected]. 1st July, 2015.