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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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In the month of August 28th 2014 I gave a complaint that mu machine was malfunctioning. The complaint number is 13665293. Within a day (29/08/2014) One technician (Name-manjunath) came and diagnosed that timer has to be replaced. And he said that I will come tomorrow9Next day) and do the necessary action. He did not turn up for 9days. After 10day I lost my tolerant I heatedly called customer care and they gave me area manger contact number. I called to the area manger Mr. Vignes [protected] he sent one more Technicians (Name- Pradeep) (10/09/2014) and again he diagnosed that timer has to be replaced. After that there is no response for another few days. Again I called customer care and Mr. Vignes [protected] more than 3 time, finally he sent one more senior Technician on 14/09/2014 Mr Ragavendra [protected] also did not fix the problem and again he diagnosed that Timer and one more part Pump has to be replaced and he promised that within 19/09/2014 both parts will be replaced. I was waiting till 19/09/2014 nobody respond even did not bothered to call me. Then I called customer care and Mr. Ragavendra [protected] I remind the problem, he said that the replacement part (Timer and Pump ) both has to be take it out from the machine and surrender faulty part at office then only we will get the new timer and pump for your machine.
Now my question is. How come that senior technician did not aware of surrendering faulty part at office to get the replacement and why he did not took the faulty parts when he diagnosed at that time. Its look like he purposefully wastes my time and his time too. Every day I can’t follow IFB service person by calling.
My complaint number 13665293 was closed on 28/09/2014 without knowing me and without fixing the problem. Now they generated a new ticket number. I wanted to know why it is. Again new complaint registered as id 13894710 on 28/09/14
Whenever I call mr.vignes, he is connecting to ragavendra (technician) and that gay giving me falls promise that I will come today before 6pm but he never ever came or neither calls me. Because of ragavendra I have cancelled my program more than 7 times. there is no prepare response from area incharge.
I want them to rectify them to rectify the defeats immediately. Other wise give me my money back i will fix problem my self
Regards
Muralidaran b s
[protected]