[Resolved]  IFB — complain regarding delay in replacement of spares

Address:

Tirupur, Tamil Nadu

the general mangerIFB appliances.Dear sir, We have purchased above washing machine from M/s.Girias Electronics, Coimbatore, vide Inv.No.63597, Dt.30/03/12.Till 10/03/15 the machine was running smoothly.And suddenly a sound has come in the machine and we immediately stopped the machine, and informed the authorised service people in IFB appliances, Pollachi.The service engineer has come on 11/03/15 and immediately after checking the machine, he told the drum has to be replaced.The same he has informed the Manager at IFB, POllachi.From then we are calling the IFB people daily, they said the drum is out of stock as soon as they receive they will replace it.But till today we have not received the drum, it is almost one month over.We have purchased IFB washing machine mainly for the service back up you have.IFB is world renowned brand and we never expect this type of service back up from a reputed company. Please look into the matter immediately.thanking you, Best Regards, N.SivakumarNo.21, Bharathiar street, StateBank Colony, Udumalpet-642126Mobile :[protected]