Comments
Ref. IFB ticket nos. 16017020 dated 18.7.15, 1605412 & 16104308
A Technician from IFB Visited twice. But unfortunately he was bussy or per-occupied with some other work, so that he was not ready to wait and monitor the complaint properly. He simply told that he is not supposed to inspect the machine till one course of wash completes and left the place. A few minutes after he left the machine again started making noises.
To my utter surprise the technician informed us that the Armature of IFB machines always emits sparking, and now i am not at all interested to keep a spark emitting machine at my home considering the safety of my family.
We never expect these type of customer service and relationship from a reputed company like IFB. Its not the design of the machine but the reputation of the company induce me to go for an IFB washing machine, which mistake i will never do again in future.
Moreover these type of customer service and mails really irritates :
[protected]@ifbglobal.com
To [protected]@yahoo.com
Jul 28 at 1:35 PM
Dear Mr.Joby,
Hope your concern has been resolved and you are satisfied.
In future for any concerns, you can call our customer care numbers [protected] (BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com
Assuring you the best of our services.
Thanks & Regards,
Kalpana Thapa
IFB Customer Service.
This look like the customer service team not even aware of the status of the complaint other than sending a mail.
A Technician from IFB Visited twice. But unfortunately he was bussy or per-occupied with some other work, so that he was not ready to wait and monitor the complaint properly. He simply told that he is not supposed to inspect the machine till one course of wash completes and left the place. A few minutes after he left the machine again started making noises.
To my utter surprise the technician informed us that the Armature of IFB machines always emits sparking, and now i am not at all interested to keep a spark emitting machine at my home considering the safety of my family.
We never expect these type of customer service and relationship from a reputed company like IFB. Its not the design of the machine but the reputation of the company induce me to go for an IFB washing machine, which mistake i will never do again in future.
Moreover these type of customer service and mails really irritates :
[protected]@ifbglobal.com
To [protected]@yahoo.com
Jul 28 at 1:35 PM
Dear Mr.Joby,
Hope your concern has been resolved and you are satisfied.
In future for any concerns, you can call our customer care numbers [protected] (BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com
Assuring you the best of our services.
Thanks & Regards,
Kalpana Thapa
IFB Customer Service.
This look like the customer service team not even aware of the status of the complaint other than sending a mail.
On Fri, Jul 31, 2015 at 3:36 PM, <[protected]@ifbglobal.com> wrote:Dear Customer, against your recent call a Ticket is generated i.e Ticket 16119164 and the Technician will visit Shortly.
Sir, Technician visited, but my machine is still not repaired.Please do needful at earliest.Regards.AKHTAR VOHRA.
Sir, Technician visited, but my machine is still not repaired.Please do needful at earliest.Regards.AKHTAR VOHRA.
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A Technician from IFB Visited for the second time. But unfortunately he was bussy or per-occupied with some other work, may be because of that he was not ready to wait and monitor the complaint properly. He simply told that he is not supposed to inspect the machine till one course of wash completes and left the place. A few minutes after he left machine again started making noises.
To my utter surprise the technician informed us that its normal that the Armature of IFB washing machines always emits sparking. I am not at all interested to keep a spark emitting equipment at my home any more, considering the safety of my family.
We never expect these type of customer service and relationship from reputed company like IFB. Its not the design of the machine but the reputation of the company induce me to go for an IFB washing machine, which mistake i will never do again in future.
And the mails of these type really irritates and shows how efficiently the customer service team works :-
[protected]@ifbglobal.com
To [protected]@yahoo.com
Jul 28 at 1:35 PM
Dear Mr.Joby,
Hope your concern has been resolved and you are satisfied.
In future for any concerns, you can call our customer care numbers [protected] (BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com
Assuring you the best of our services.
Thanks & Regards,
Kalpana Thapa
IFB Customer Service.