[Resolved]  IFB — complaint on Cuddalore Franchise

Address:

Chennai, Tamil Nadu

i have registered a complaint regarding my washing machine repair on september month[protected] but no action wer taken and on october i got a call from the customer care regarding the satisfaction of the service and we reported them that no one had arrived then they said soon they will take action but no one arrived and atlast we filed a complaint on[protected] saturday in Chidambaram[protected] and a service man came on monday to look at the problem and on tuesday he came to repair the machine and he changed a circuit part of that machine and he checked the warranty of the machine and he said that warranty has expired on[protected] we told him that we had registered the complaint on september then he called his superior we also spoke with his superior but he said we cant claim the warranty and the service man said his superior is shouting for not checking the warranty before repairing and his superior asked to remove the new circuit and put back the old one. i told him not to remove it we will confirm it with customer care then if we cant claim we will pay the bill but he was keep on saying he needs the circuit back if not his superior will deduct money from his salary. and we said we will pay the money but he refused and asked for the circuit then we asked him to give a written statement on what he said but he refused that too. finally he agreed to get the money from us. i contacted ifb customer care 4 times but there is no proper response. i need two actions to be taken one is to refund our money back and second is to take action on the that superior for his worst service. pls take action as soon as possible and let me know abt the action take against the Cuddalore franchise.