[Resolved]  IFB — Delay in washing machine service by a month

Address:

680005

Dear sir My wife is an assistant professor and a working mother for our three children who are all under ten years of age. A washing machine is a boon and we decided on ifb as it was the brand that had great reviews from other working mothers who used it. Unfortunately the experience we had over the last one month has badly dented that image. Last month the machine failed and we filed complaint no [protected] at the trichur service centre (+[protected] on september 5th. After filing our complaint the technician visited our place on september 10th and said a screw/bracket was needed and he would do the same within a few days. Our repeated calls met with no response and my wife was forced to manually wash clothes for over a month. On wednesday (8th october) i spoke again to the office as the technician refused to pick our repeated calls by now (+91 [protected]). The lady at the service centre who we had also spoken to many times and knowing that we had relentlessly called for the last month understood our dilemma and promised me that she would send a replacement from an old washing machine in your trichur godown till the part arrived from mumbai. She said this would be done on the 9th october My wife accordingly took leave and waited at home on thursday for action from your part. No one came, or bothered to call her. After 3.00 p. M she tried several times to call the technician and the office but they did not pick her call, aware of her number. Finally on friday calling from another number we got through to the service desk and they said we will do it. Telling them the difficulties of washing for so many manually for a working woman they rudely told us to get another washing machine if this was the case. I am appalled by the service of your company. My wife has decided to take another washing machine, as advised by your service centre (This time lg) as we have realized the pathetic service offered by your company. I now ask you to at least fix the washing machine so that i have second washing machine to face any breakdown in the future and do take action on such service staff as they give your brand a very bad image to your dwindling base of working mothers.