[Resolved]  IFB — Dish washer complaint - machine not collected even after 1 month

Address:Kollam, Kerala

Complt no. 11764132, cust id: 1552279. Pathetic service: v tech, kallambalam, trivandrum, kerala: i gave complt on dish-washer more than 1 month back. Vtech, came on 13 oct & send vehicle for collection of dish-washer on 14th oct. The vehicle that was sent was a passenger auto. It doesn't have sufficient space to keep the machine properly. The called auto was one from open market. He didn't have any packing or tying material. On pointing out, anoop of vtech tells me rudely to sent in my own vehicle and didn't collect machine. They, after 4 days informed me that it will be collected in a pick up auto. It is still not collected even after 1 month of complt. Collecting machine in passenger auto is illegal. They are doing this to save a few rupees and behaving rudely. Now they are sarcastic and has already said four times that machine will be collected, but they dont have any intention of collecting machine. Urgent attn.
Was this information helpful?
No (0)
Yes (0)
Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2014
IFB Industries Customer Care's response
Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Complaint comments 

Comments

IFB is incapable of attending to complaints. They have worthless franchisees attending complaints. IFB does not have any control over them, hence they behave rudely and play games with customers. No monitoring of complaints is being done by IFB. Their toll free no just passes on the message to the franchise and sits tight. No wonder other companies are overtaking

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information