[Resolved] IFB — FB Washing machine malfunction

mymai63

from Agra, Uttar Pradesh

Address:

Jhajjar, Haryana

I had purchased a washing machine of IFB of Model no. AW6501RB on May 11'2014. My consumer id of IFB is 10639284. At the very starting month of the purchase, we are started to face problem with the machine. Clothes were frequently torn off during the process. We complaint a number of times. But nothing gone fruitful. When I lastly told them that I will go to consumer court, they changed the drum & confirmed that the problem will never happen again. Now again the same problem is being faced by us & they are not supporting anyway. We are now completely fed up with the product & want refund for the purchase. Please support for the issue. Regards, Sujit Kumar Prasad [protected]

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Mar 18, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2015

IFB Industries Customer Care's response Dear Sujit Kumar,

We regret the inconvenience caused to you. We have forwarded your request to the concerned department and we will get back to you shortly with further updates

IFB Team.

Verified Support

Aug 18, 2015

IFB Industries Customer Care's response Dear Sujit Kumar,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

mymai63

from Agra, Uttar Pradesh

What is the further action from your side,

Even your executives/ representatives are not picking up the call or replying back even after so many reminders.

I need my refund of whole amount.

Please confirm the date of refund. The machine us useless for me.