[Resolved] IFB — Fraud Service Provider By the Name IFB Point in Kodigehalli, Bangalore-92 | |||
Dear Sir/Madam, This is Vijay Kumar M C I am residing in Virupakshapura Bangalore 560097 I had a problem with IFB - SENATOR washing machine in the date of[protected] and i went to your IFB point in Kodigehalli Bangalore to launch a complaint against it. The owner of the shop Mr.Satish told us that technician is going to come on next day. The technician came and attended the problem saying Bracket has broken. But the IFB point person gave a bill of Rs.4710.00 we asked about the warranty he said their is no warranty. Herewith we enclose the bill he produced. But after 2 months again the same problem repeated. but as we went to ask regarding this he himself (Mr.Satish) visited and checked the washing machine and again asking for about Rs.7500.00 for the same materials what he has replaced already. Because of this we enquired from your call center that this is happened they said you should get a warranty on the parts what we mentioned. But Keeping IFB Point Name this agency is sending the local Technicians and billing to his wish without giving warranty. From the call centers end an technician came and checked the washing machine saying Bracket, Bearing, Tub got damaged and should be replaced. So, please give us a detailed reason why this happened in writing. So, Please make sure your Servicing is not helping to your customers by this type of agents. Please cancel his IFB Dealership. Warm Regards, Vijay Kumar M C [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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On Saturday 20th May - 18, I purchased IFB Senator Smart Touch 8Kg 1400RPM washing machine from IFB point, Shop No- 217 2Nd Floor Gip Mall Sec-18 Noida, 201301, by paying Rs. 39000/- with exchange, and on 21st May - 18 at 14:00 Hrs it was delivered. When technician visited for installation, after unpacking he found machine is already open from back, drum is opened and lying down. Back panel is rusted at one point.
Seems It was my wrong decision to be loyal with IFB and purchased IFB machine again. I swear, I will not make same mistake in future and not let others in my friends and relatives. By the way till today I was self appointed brand ambassador of IFB.
I would not ask my money back, please get this machine back to you immediately, as I am going to purchase some other brand machine by today itself.
My personal request to team, please forward my mail to highest authority of IFB. Since I loose Rs. 39000/- of my hard earn money, in return there should be a small capital punishment to IFB point owner also.