[Resolved] IFB — Front load fully automatic Washing machine

mishra ak

from Mumbai, Maharashtra

Address:	Angul, Odisha, 759103
Website:	www.ifbappliances.con

I had purchased front load automatic washing machine on 07.06.2013 with 04 years warranty . On 23.08.2016 the machine stopped working . I lodged on online complaint vied no.18291643. The service engineer attended the same and said motor burnt & to be replaced. But till date he has not turned up . I tried to contact their service department . But they are not attending the phone . Thrice i had informed to their costumer care department but all are in vein . I am facing lots of problem for washing our clothes. The very purpose of buying the same is defeated .

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Sep 11, 2016

Complaint marked as Resolved

NOT RESOLVED TILL NOW

IFB Industries customer support has been notified about the posted complaint.

Sep 11, 2016

Updated by mishra ak I talked to IFB service department on 09.09.16 to know what action they are taking . Their Angul branch replied it will be repaired after 20.09.16. Bhubaneswar branch told i will enquirer & see . They are the service provider not IFB people ( out sourced ). The IFB costumer care dept. is telling that we have refered the case to service provider & they will see. Further we can not do nothing.

Verified Support

Sep 15, 2016

IFB Industries Customer Care's response Dear Mishra,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Sep 17, 2016

Updated by mishra ak The service engineer reported on 16.09.2016 with a spare of other type machine ( not to this model ) & tried to rectify the same but failed to do so & returned . This shows the seriousness of IFB regarding the complain.Today is the 26th day of b/d.

Verified Support

Sep 21, 2016

IFB Industries Customer Care's response Dear Mishra,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.