[Resolved]  IFB — harassment by iifb service center, hyderabad (4-mar-2020)

Address:

Hyderabad, Telangana

My name is Chandrashekar from Hyderabad, India, Telangana. Even though we have 2 years of AMC for our IFB Washing Machine till 3rd week of March, 2020, both my wife/ I have been receiving a lot of calls from the service centre, Hyderabad asking us to renew the AMC from Jan. 2020 onwards itself.

Even though we have called the Customer Care number several times in Jan./ Feb. for the technician to be sent for getting the service done, instead, they have been calling us to pay the amount to renew the AMC.

Finally, when I called the customer care in the 2nd week of Feb. and raised a complaint against this kind of treatment towards us, the technician by name Mr. Taufiq was sent to our residence on 25th Feb. 2020 and he hardly spent 5 minutes to check/ do the service and said that the candles have to be changed and told us that within 2 days he would come back and replace the candles.

After almost 10 days he called me on 4-Mar-2020 (today) around 2 PM and the first thing he asked was if we were going to pay the amount to renew the AMC and when I insisted that he better come and replace the candles first and later we would pay the amount, he immediately called my wife (HARASSMENT and A THREAT TO A FEMALE) and gave her a threat stating that he would come to our residence only if we were going to pay the amount or else he would not be able to replace the candles either.

When I called him again after almost 4 hours as he didn't turn up, he was not only rude but also told me that I can raise a complaint with anyone including the Police, Senior Management or anyone and said that NO ACTION CAN BE INITIATED AGAINST HIM FOR HIS ATTITUDE TOWARDS MY WIFE AND TOLD ME THAT HE CANNOT COME AND REPLACE THE CANDLES AND PUT DOWN THE PHONE.

I feel that THE IFB SERVICE CENTER in Hyderabad is only looking for money and doesn't want to provide any kind of service, like alone proper service to the customers.

I have mentioned/ raised this complaint by calling the customer care number but instead of taking this seriously I guess they also encourage the service centre personnel to harass customers (FEMALE CUSTOMERS) like my wife asking to pay the AMC and not provide proper service. I am really fed up with this kind of service/ attitude and company who WANT TO ONLY EARN MONEY AND NOT PROVIDE PROPER SERVICE.