[Resolved]  IFB — ifb complaint with no:[protected]

Address:

Ranga Reddy, Andhra Pradesh, 500049

I am kishore from hyderabad, purchased senorita vx machine. Your executive williams call’d me many times and asked me to take amc and while taking amc he clearly confirmed that there will be no charges for any services and replacement of the parts either it may be a small part or big part or anything, and all the services are absolutely free and took money and made amc.
Now there is a problem in my machine, there is an huge sound while spinning the drum, it is literally touching side walls and making more noise and while normal rotating also there is an huge noise. I have call’d customer care and lodged complaint with no:[protected] on 21-oct-2017 and on 23-oct-2017 a technician named ramu came to check the machine and confirmed that there is a problem in drum and bearings which need to be changed.
I said that we have an amc already maintaining then he said it will be charged around 600 to 900rs. I have asked him why you are charging 600 and why you are charging 900 even though i have already paid for amc, the person is saying that if we bring the and fit the drum and bearing in your home it will be charged 600 or if we take the machine to office which is not more than 2 to 3 kms for that 900rs. Fortunately he did not added gst on this 600/900.
I have made call’s to other 7 to 8 technicians who visited for service earlier in 4 years and even they have confirmed the same, there will not be any charges if you have amc for the parts bring to you your home and fitted and they said that 99% of the parts now fitting at the home not taking to the service center.
When i asked why you people are charging this much amount, he said that these charges are for transportation, i am not sure that to bring a drum & bearings on byke from his branch office to our home which is just 3 kms will it charge 600?. Next day i got a call from a lady from the service center and asking that did mechanic came and said about the charges, even that time also i asked why you people are charging money even if we have amc, she is saying that its company charges we don’t charge anything. I just said that i will think and get back to you and hanged up the call. I checked with one of my cousin who is having serena sx model, even he had a same issue with machine and drum got changed in amc and no charges were taken a year back.
While taking the amc williams clearly said there will be no charges for any service and for any part replacement whether it might be a small or a big part and took amc 3.5-4k and provided with re receipt on 30-mar-2017.
Now one of your associate said there will not be any charges and another is saying there will be a charge which is from company. If charges implies then that should be informed initially before taking amc not while having an issue, this is not there for other appliances. Not sure this brought to your notice by other people that after taking amc also we are getting charged with some or other amount which is not appropriate which is degrading ifb value and standards in after sales services.
My concern is that is ifb charging extra cost from customers even though after taking amc or these franchise people are charging the money. Please return back my amc money and cost of the machine and take back the ifb machine.
(E&oe)
Regards
Kishore