[Resolved]  IFB — IFB Washing Machine Installation Issue

Address:

New Delhi, Delhi

Hi Everyone,

I had purchased IFB washing machine from on 2nd August 2014 at 11am from IFB Point D-77 Malviya Nagar New Delhi 110020.


At the time of purchasing, the dealer has promised to send somebody
for the installation on same day. Dealer has opened ticket with IFB at 1 am on 2nd august for the new installation.

Nobody has visited on 2nd august for the installation. I called so many times
to dealer but there was no response and
they talk very rudely, when I visited their place again for the installation on
pending.


I called on IFB customer care number no.[protected] on same day at 3 pm to request
to send somebody for the installation.

I get to know that from the customer care executive that it
will take 24 hours for the installation on weekday and 48 hours including
weekend.


Dealer has misguided me that they will send somebody today.


I received call from IFB
installation person from mobile no. [protected] on 3rd August at 9:10am and he
said I will visit at 2pm today.

He did not came at 2pm. When I called at 2:30 then he was
saying my motorbike has some mechanical problem and I cannot visit today.


I called today morning again to the customer care, he has
given me two mobile number([protected], [protected]) to get help from them.


mobile number [protected] is switched off. mobile number [protected]
ringing but he is not picking.


It is already completed more than 48 hours and nobody has visited
yet for the installation.


I am really tired with the support which I received from the
dealer and the IFB. I called 10 times since Saturday but nothing had happened
till now.

I would request you to please let me know the cancellation
process for this purchase.


Regards,
Shams
[protected]