[Resolved] IFB Industries — 24 x 7 Services[protected]
L
Lokesh Srikantaiah
Apr 25, 2022
Apr 26, 2022
This thread was updated on Apr 26, 2022
I called the above Helpline taken from Internet search. I was answered by a Support Associate who promised me a home visit by a technician within 24 hours, The Technician (Cell No. +[protected]Cell No. +[protected] visited my residence and inspected our washing machine. The solution offered by the technician was to get the mother board repaired which would cost Rs.Six thousand Six Hundred with a 1 year warranty and a visit charge of Rs.Three hundred & Fifty. I paid the visit charge and the technician took away the mother board. Next day the technician came with the so called repaired mother board and replaced it in the washing machine. I was asked to pay Rs.Six thousand Six Hundred. I asked for the receipt and I was told to give my details and the receipt would be sent to me by WA in ten minutes. Believing these words, I gave Rs.Six thousand Six Hundred and the technician left. I did not receive the receipt. Within three days the washing machine again developed problem. When I called the above numbers I was given evasive answers regarding the receipt and further service. I have not received receipt or the follow up service even after a month. I was given another number of a Manager (Cell No. +[protected] who has been consistently evasive. I am posting this so that others would not end up being cheated in a similar way and by the people whose phone numbers are mentioned above. Now the Associate at the Helpline number[protected] just disconnects my call. Kindly contact using numbers mentioned in the website only.
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May 29, 2022
Complaint marked as Resolved
IFB Industries customer support has been notified about the posted complaint.
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
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