[Resolved]  IFB Industries — 605 ltr, top loading washing machine

Address:

400071

Hi,
We had bought an ifb top loading 6.5 ltr washing machine from one of the local dealers in chembur (Nr. Diamond garden, royal electronics) in august 2016. We have lost the original bill, however have the registered mobile number using which we called the customer care and they were able to look up the required details. The machine stopped working since august first week, post which we called the customer care.
We first called the customer care in august first week after which a technician visited and said that pcv needs to be replaced, as the machine is under warranty, it would be replaces for free. After 5-6 days, after me following up with customer care and the technician, he finally changed the pcv, however the machine did not work. This time he said that detector needs to be replaced. He also took a picture of the detector stating that model etc would be needed to replace. After almost 10 days, a new technician visited yesterday (6th sept) and was taking picture of the detector again rather than replacing it. Its been almost a month that the washing machine is not in working condition and the service provided by ifb is pathetic, to say the least. I need you to take action against the complaint and get the product replaced immediately.