IFB Industries — A C

Address:	530024
Website:	consumer complaints

Complaint no. [protected] dated 7th may 2016 was lodged . Complaint was attended by the technicians but not resolved.

Technicians from service center attended and repaired by charging rs.1500/-. But the problem remained.

We were contacted by customer care and an incidence 'e123433' has been generated in your escalation channel system on 15th may 2016.

Mr. Satish/tech/serv. Engg visited on 17th may 2016 and checked the machine. He informed that most probably the problem could be relating to gas or compressor. We requested him to send us an email to g. [protected]@grk.In in this regard, to decide on the matter. However, till now we have not received any mail and no response from the service engg when trying to contact him.
The above matter has been posted under consumer complaints on 20/5/2016 and customer support has been notified about the posted complaint.
A new ticket no [protected] dt 23/5/2016 was given. No technician visited and problem not yet resolved. Mean while mails were sent to [protected]@ifbglobal.com and also called IFB Service Help Line [protected] and explained the matter.
In spite of all above, the complaint is not yet resolved and still we are not able to use IFB Air Conditioner. We are loyal customers of IFB as we are using IFB washing machines for last 20years.
Kindly resolve the matter at the earliest.