[Resolved] IFB Industries — After servicing problem & not responding to the call for sending the technician | |||||
Dear Sir, This to inform that I made a complain to IFB Industries regarding servicing of my washing machine which was not functioning properly. My complain Ticket No. is 16191652 . After this technician was send to my resident on 24.08.2015 . They did the servicing without loading clothes into the machine, it started running. But to my surprise the next day when clothes were loaded into the machine, the machine did not run. For this several reminders was sent to them for sending the technicians again but no response came from their side. Therefore it is my earnest request to you to look into the matter whether they will come or not. Details are given below: Washing Machine Model No.- Digital SX Serial No. 25623 IFB Industries Ltd Invoice No. 5646 & Receipt No. 25151600 dt. 24.08.2015 IFB Central Services Invoice Cum Receipt No. 1479 dt. 24.08.2015 Resident - 86A/2, Suren Sarkar Road Beliaghata, Kolkata-700010, West Bengal Mobile No. [protected] Email [protected]@gmail.com Thanking you, Sri Samar Kumar Gura Was this information helpful? | |||||
Mar 16, 2017 Complaint marked as Resolved Verified Support Oct 06, 2015 IFB Industries Customer Care's response Dear Samar, We tried to establish contact with you but unfortunately we could not get through. We hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future. IFB Team Verified Support Oct 10, 2015 IFB Industries Customer Care's response Dear MukeshWe regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Oct 10, 2015 IFB Industries Customer Care's response Dear SamarHope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team | |||||
 3 Comments | |||||
Comments
Dear Sir,
Thank you for the response given by your concern. Kindly take necessary steps to resolve the matter immediately
Thanking you
(Sri Samar Kumar Gura)
Thank you for the response given by your concern. Kindly take necessary steps to resolve the matter immediately
Thanking you
(Sri Samar Kumar Gura)
Dear sir,
This is in reference to the repairing work carried out in our washing machine dated 4th july 2015. Please note that on our complaint YASH Enterprise had visited the site on 4th July 2015 and repaired the machine. He had charged Rs.5200/- (five thousand two hundred only) . the charges are for replacement of drum, baring and door lock.
After this much of expanses, within month the same issue raised. We had already launch the complaint on 23rd September 2015 but as discussed we had with Mr.Ankit Dave ([protected])of IFB will charged visit charge for the same. The washing machine is not repaired till date (6tht October 2015) the customer care is told us the issue is resolve by Ahmedabad region manager Mr.Ankit dave only.
As a reputed company I believe that if the problem could not resolve or if the machine could not work for month then this should not be a new job it is a pending work only.
Our complaint detail are
Complaint date: 23rd September2015
complaint number 16507867.
Our customer ID is 10298739.
Client Detail:
Mr.Mukesh Patel
Address: 4, Gaurav Banglow
Opp, Shindhvai Temple,
CTM, Ramol Road,
Ahmedabad-380026
Mob:[protected]
This is in reference to the repairing work carried out in our washing machine dated 4th july 2015. Please note that on our complaint YASH Enterprise had visited the site on 4th July 2015 and repaired the machine. He had charged Rs.5200/- (five thousand two hundred only) . the charges are for replacement of drum, baring and door lock.
After this much of expanses, within month the same issue raised. We had already launch the complaint on 23rd September 2015 but as discussed we had with Mr.Ankit Dave ([protected])of IFB will charged visit charge for the same. The washing machine is not repaired till date (6tht October 2015) the customer care is told us the issue is resolve by Ahmedabad region manager Mr.Ankit dave only.
As a reputed company I believe that if the problem could not resolve or if the machine could not work for month then this should not be a new job it is a pending work only.
Our complaint detail are
Complaint date: 23rd September2015
complaint number 16507867.
Our customer ID is 10298739.
Client Detail:
Mr.Mukesh Patel
Address: 4, Gaurav Banglow
Opp, Shindhvai Temple,
CTM, Ramol Road,
Ahmedabad-380026
Mob:[protected]
nothing
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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We tried to establish contact with you but unfortunately we could not get
through.
We hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.
IFB Team