[Resolved]  IFB Industries — Air Conditioner - Request No [protected]

Address:	E-504 - 7X Floora, Bh. 7X Empire, Zadeshwar, Bharuch, Gujarat. Pin code 392011.
Website:	Flipkart

Greetings, Sir/Madam
On April 16, I made a Flipkart purchase of an IBF air conditioner
Which Delivered on April 19th, 2023 A request for installation was submitted on April 19, 2023 and approved by the IFB Team under service request number [protected].
I have been pursuing the IFB customer support team since April 19th but have not received a response.
They gave out the phone numbers for the installation company and the technician, but neither are being answered or responded to.
Finally, after numerous phone and email follow-ups, I had a talk with the service provider on April 26. He told me that the ac installation will be completed by EOD. On the day of installation, nobody else showed up.

Finally on 27th April 23 Technician came for installation. He came at 6:30 and was highly incompetent and impatient.

He had started installation work but didn't bring required instrument for installation.

He did half work, and continuously persuing to delay this work on next day as he didn't being accessories for installation.

Even it was not my job i went along with him using my vehicle and fuel so that installation finished on the same day but it was not worked out.

The technician named Zahid had Guthka in his mouth which he spit in the wash basin once in my home.

I had called To Mr. Praveen from IFB and Lukman from service team, but he was also failed to provide support.

Also the charges were hidden, initially i was informed that only i need to pay 1250 installation charges, further they add-on Rs. 1250 for Stand, Rs 1800 for Copper pipe, Rs 300 for drain pipe.
If this additional cost we need to bear that we should be informed at the time of booking itself.

I have to take personal leave for 2.5 days due to inefficiency of IFB service team.

Requesting your support for taking this matter seriously with IFB so that in future no other customer has to suffer like me.

Regards,
Himanshu Purohit,
E-504 - 7X Floora, Bh. 7X Empire, Zadeshwar, Bharuch, Gujarat. Pin code 392011.
[protected]