[Resolved]  IFB Industries — Amc money taken and not repairing

Address:	560016
Website:	if appliances.com

We have senorita plus washing machine. We made complaint to their call centre. One technician by name vijayakumar. He did some repairs and charged us rs. 2500.00. He advised us to take annual maintenance contact and charged us rs.3126.00. The machine is still not functioning. Burning smell is coming and water leakage is there. We have made calls on the service centre locally at bangalore. We have made not less than ten calls on the call centre and talked to their superior ms. Pooja also. There is no response and problem is not sorted out. We are aggrieved that company and their service providers have collected sum as mentioned above and not provided service and resolved the problem. It is opined that company and its service providers did not have intention of resolving customer problem but only intended to collect money from its customers and cheat them.