[Resolved]  IFB Industries — apathy by service centre at kota and jaipur

Address:

Kota, Rajasthan, 324002

I lodged a complaint for my 6kg senator washing machine 8days ago at the authorised number. After previous bad experiences with the service centre at kota, rajasthan, i called them up after 2days requesting them to have a look at the machine. Their standard excuse is that they have too many places to look after. The technician visited on 29th july (Saturday) and i was informed that 4 parts needed to be replaced and that they would do the needful by monday, 31st july. Monday went by and on calling them on tuesday, i was told that they had their closing the previous days and don't do any billing. The order would be sent to jaipur that day;i. E the 01st august and on 02nd, they would replace the parts. However, on 02nd afternoon when i called them to find out the time at which they would arrive, i was told by mr anil to speak jaipur as the parts had not been dispatched yet. On calling jaipur, i was told by the person incharge, mr vikram that they had been dispatched the previous day. The phone was disconnected by him and neither sides answered the phone despite calling various times. Mr anil at kota and mr vikram have been passing the buck and did not bother calling back. It is extreme mental harassment being meted out to the customer and they seem to find it very amusing.