[Resolved]  IFB Industries — Being a AMC customer service repair not done

Address:Coimbatore, Tamil Nadu, 91

Being a IFB washing machine customer since from 1996, having AMC service management, maintenance, or repair AMC franchisee authorized by IFB industries limited registered office, 14, Taratolla road, Kolkata-700088. My AMC serial no is 52314 for2015&16 Machine serial no15031, model EVADX as per invoice cum receipt, dated on[protected] & valied up to[protected].AMC franchisee Name as S.M.Agencies Coimbatore. As per my knowledge the AMC done on[protected]., not at all registered with registered office Kolkata. I have registered a complaint to service centre Hydrabad on[protected] and my compaint no (or ticket ) is [protected], and my customer id is 1744245, and my 2nd complaint in between[protected], and the third on[protected].even with the several complaint service and repair is not done. As per their requst I have phoned and asked for help from IFB service managers Mr.Shanmugam, HIS MOBILE NO IS [protected] AND TO Mr. .NANDAKUMAR of Coimbatore and his call no is [protected], but nothing happened. With out washing assistance it is very difficult to live like senior citizen at the age of 68 years. Hope for the best from your side. This my final attempt. Thanking you sir.
Was this information helpful?
No (0)
Yes (0)
May 9, 2017
Complaint marked as Resolved 
Verified Support
Oct 30, 2015
IFB Industries Customer Care's response
Dear Xavier,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Nov 07, 2015
IFB Industries Customer Care's response
Dear Xavier,

We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.

Once again we regret the inconvenience caused and assure you our best services.

IFB Team
Dec 15, 2015
Updated by xaviermani
Sir,
This is very un fortunate my complaint on 28th oct 2015, only partially repair being rectified and remaining rectification of repair not yet being completed by you.
Thanks
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information