[Resolved] IFB Industries — clothes getting torn frequently

San3003

from Chennai, Tamil Nadu

Address:

600091

Customer no: 4929340 / s d chari
Contact no.[protected] / [protected]

The drum was recently changed. The alignment seem to be incorrect causing damage to clothes. This was informed to the local service centre. The agency attended the fault but the problem is not resolved yet. Lot of costly clothes have been torn.

Kindly do the needful immediately.

Yours faithfully

S d chari

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Oct 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 13, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Jan 04, 2018

Updated by San3003 Please refer to my earlier complaint dated 10.9.2017. I regret to inform that the same problem started once again and i am attaching images of some of the recently damaged clothes . Besides we have lost clothes worth more than the cost of machine. A complaint has been registered with the local service centre in Kilkattalai. Taking in to account the loss and the mental agony we have undergone, I do not want to settle down anything less than replacement of a new IFB washing machine.

Appreciate favourable decision at the earliest.

Regards
S D CHARI

Jan 06, 2018

Updated by San3003 I am terriibly disappointed on the lethargic attitude of IFB conpany. There is no response from the company for the complaint given in this portal. It seems they have not taken my complaint seriously.
Inspite of my IFB washing machine is under AMC, no service person have attended the machine. Many clothes are being machine washed daily. Will the company not understand the difficulties of the customers.
It is not expected out of a company like IFB to act so lethargic. Please expedite.

Regards
SD CHARI

Jan 16, 2018

Updated by San3003 The service person has not yet solved the problem and it is highly regrettable that the company is very insensitive. It is ridiculous to note that a company like IFB is so lethargic in attending to grievances of consumers. It is a very sorry state of affair . I would appreciate a quick response and I will be constrained to take it up to the right forum in case you fail to respond.

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Comments

San3003

from Chennai, Tamil Nadu

Thank you so much for attending to our complaint. There seems to be no problem at the moment but we need to wait and see for a fortnight and give our feedback.

The agency is now asking for payment of rubber replacement citing that this does not come under AMC.

Considering that we have been a customer of IFB for more than 20 years, and also owing to the loss incurred by way of damage of costly clothes, we would appreciate if IFB could waive this charges and also instruct the local agency and confirm.

Kindly acknowledge.

Regards
S D CHARI