[Resolved] IFB Industries — Company not attending my complaint for the last 15 days

Indra Bhatia

from New Delhi, Delhi

Website:

www.ifbappliances.com/

I have been facing trouble with my IFB washing machine since 5th Sep'15. I lodged a complaint on 8 Sep'15 and got an automatic response from the company that a technician would visit my place shortly. A technician did visit my place on 9 Sep'15 and told me that the problem has been resolved. However, when I tried to use the machine on 10 Sep'15, I again faced the same issue. The company asked for the feedback on 10 Sep'15 through SMS on the technician's visit of 9 Sep'15 as to whether the problem was resolved. I replied back in negative to this SMS. Since then, I have been receiving calls on a daily basis from the Company asking about the nature of problem. During every call, I have been assured that my problem would be resolved as soon as possible. Till date, no technician has visited my place and I am still unable to use the machine. It has been a disappointing experience owning an IFB machine and I would never ever recommend it to others.

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Mar 15, 2017

Complaint marked as Resolved

Verified Support

Sep 22, 2015

IFB Industries Customer Care's response Dear Indra Bhatia,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 12, 2015

IFB Industries Customer Care's response Dear Indra

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team