[Resolved]  IFB Industries — Complaint against defective uninstalled set of ifb top loading washing machine

Address:	Kolkata, West Bengal, 700074
Website:	IFB

I purchased a new set of ifb tl/ssdr 7.5 kg aqua top loading washing machine (Sr. No.[protected] from m/s great eastern trading co., branch: 319/11, jessore road, nagerbazar, kolkata[protected]Invoice no.-20/sa/1718/06455 dated: 26/06/2017) and delivered subsequently. But during installation and demonstration by ifb authorized service technician, it has been found that there are many signs of rust-stains around the washing drum and while rotating the same, huge grains of rusted particles were dropping down from the peripheral wall of the rotating drum; drops of water were found spread around, bearing was found jammed — — it is confirmed sign that this machine was been used before (2nd hand), old, defective — –no value for money and waste of valuable time too. And it is utmost surprising that an item manufactured by reputed brand and supplied by one of the reputed dealers (M/s great eastern trading co.) has been found in this extremely pathetic and unacceptable condition and it is a case of complete cheating to potential customer which needs an immediate intervention — –otherwise i bound to complain consumer forum for legal action and float this in electronic and printed media.
Even the machine delivered to my residence only by a single person sent from the dealer while it was diagrammatically instructed on the carton that it must be handled by two persons, the cartons were tied only with three straps…. Not sealed (Inquired with dealer — replied — it is the usual practice to deliver in this condition) and while opening, the protecting thermocols around the machine were found dirty. So, this is also to note that is a case of complete negligence offered to the customer by the dealer. However, this has been re-packed by ifb authorized service personnel came for installation and demonstration. So, i request ifb team to do the needful immediately and replace it with a genuinely new set of the same washing machine in good working condition.