[Resolved]  IFB Industries — complaint not resolved with req id-[protected]

Address:

401107

Hi,

I've lodged a complaint on 2nd sept, 2017 with ticket no. [protected] mentioning that my ifb washing machine is not functioning. I got a message on 4th sept, 2017 that technician will come and resolve this issue. He came and opened my machine and worked on it for 3-4 hours and couldn't resolve the issue. The power led which was glowing then has now stopped working and he told us that the switch is short and he doesn't have a replacement so he will come on 6th sept, 2017.

I called up customer care on 4th sept, 2017 itself and had asked the customer care agent to send some efficient technician on urgent basis on 5th sept, 2017 since the technicians you send are inefficient in trouble shooting the issue are resolving it.

However, whenever i call up customer care they just say that we are updating the records but nothing fruitful happens. I happened to speak up with ramesh and rohit 3 times however no body has turned up to solve my issue.

I even spoke today to rohit who gave me these numbers but nobody picked up my call.
[protected]- ziyan/bhavik
[protected] same as above franchise coordinator-
Area sales exec - [protected]

My washing machine details are:

Ifb fully auto front load wm - elena vx.

Request you to resolve my issue asap.