[Resolved] IFB Industries — Complete disregard for customer service

Mahanya Sreedhar

from Bengaluru, Karnataka

Address:	560008
Website:	www.ifbappliances.com

I raised a complaint on the 07/06/2016 regarding my Microwave oven not functioning properly a week after which the service technician came to my place and took the defective piece saying he will bring a new part in a few days and fix it. A month repeated complaints to the customer care and calls to the service manager and branch manager the technician has not come bck nor has to issue been fixed.

I keep getting an excuse as the part is not available, and they it would arrive today and they will come tomorrow and fix it. My Microwave is still under warranty and is around 7 months old maybe a month or 2 more.

the customer care is not even ware as to which center is handling my issue and keep transferring it to other service centers inspite of me explaining to them that a part has been taken away by a technician from HARINIDHI ENTERPRISES from Wilson Garden in bangalore.

The Complaint numbers are [protected] [protected] [protected] all for the same issue.

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Mar 21, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2016

IFB Industries Customer Care's response Dear Mahanya,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team