[Resolved] IFB Industries — Damage to IFB microwave machine by service technician

monturani

from Pune, Maharashtra

Address:

Raigad, Maharashtra, 402125

Date of incident: 27.10.2015 IFB customer ID:10090391 IFB microwave oven model no.30SC3 was purchased on 18.11.2012 at Haldia, WB. On 27.11.2015 oven was not getting heated and turntable was not rotating.Complaint lodged with call centre no.[protected]. Complaint Code:16758039 & date of complaint:30.10.2015. Service technician Sh Pramod came to attend broke the the door safety latches while trying to dismantle the turntable in upside down position of the machine. Also he broke some insulating part of the machine. He left without any communication as if he has done something wrong. I am unable to us ethe machine from 27.10.2015. Pl arrange to send proper person to repair or replace the machine ASAP.

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Mar 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2015

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Dec 08, 2015

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team