[Resolved] IFB Industries — Defective AC delivered/Pathetic response

[Resolved] IFB Industries — Defective AC delivered/Pathetic response

Y Yugantar Varshney May 2, 2022 May 4, 2022 This thread was updated on May 4, 2022

Hi, This is Yugantar and I purchased IFB split AC on 25th April from local dealer in Gurugram. On the next day, engineer came for the installation and there I got to know that AC was defective as It was not cooling and showing P1 error on indoor unit. When I talked to dealer about the defective AC delivered, They said that please speak to IFB customer care. I raised a complain on the same day through customer care and they marked it as resolve after 3 days without any action. Then I got area sales Manager number (Nitin) after many calls on customer care and then raised IFB AC Replacement request [protected] through Nitin. But I still waiting response on this request from last 8 days to replace my AC. Was this information helpful? No (0) Yes (0)
Jun 5, 2022 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 04, 2022 IFB Industries Customer Care's response Dear Varshney, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support May 04, 2022 IFB Industries Customer Care's response Dear Varshney, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES
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