| Address: | IFB Industries Limited Home Appliances Division, L1, Verna Electronic City, Verna Salcete, GOA India - 403722 |
I purchased a washer dryer IFB LaundriMAGIC 3-in-1 machine (WD Executive ZXM 8.5/6.5/2.5 KG machine) from Flipkart Seller Consulting Rooms Private Limited Seller. Machine doesn't complete spin cycle and keep on running in loop. Raised return with Flipkart but they refused replacement and cancelled by themselves. Checked on Flipkart Policy, they only replace damaged products during delivery and faulty products/defective products needs to be replaced by Brand (IFB) itself. Then we CONTACTed IFB service CENTER & IFB branch head as well. They sent a senior technician and technician confirmed that issue is there with the machine and can be replaced. But the branch head is refusing this replacement and not escalating this issue. Now we're in middle of nowhere. Both the company are ###, I am regretting this purchase from the core of my heart. Even they're not repairing the machine before replacing. So, world's best pathetic experience is guaranteed with Flipkart & IFB if you don't want peaceful life.
Order ID: OD[protected]
Serial No: [protected]P6
Invoice Date: 21st July 2023
Installation Date: 25th July 2023
Senior Technician Visit: 7th August 2023
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