[Resolved] IFB Industries — Defective IFB washing machine

sangeetajay

from Bengaluru, Karnataka

Address:

Jaipur, Rajasthan

Purchased a BRAND NEW washing machine direct from IFB POINT. At the time of installation, we come to know that touch buttons were not working properly but the technician left stating that somebody senior will come to inspect the problem. After passing of 15 days still the machine is in the same state and no solution given by IFB people. They always comes up with a new date. Their technician agrees verbally that the piece is defected but denies to put this on paper. This washing machine was purchased in exchange scheme and now practically we don't have working machine. Pathetic service from a brand like IFB.

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Complaint marked as Resolved

Thank you so much Consumer Complaints Team. Indeed a vary good platform to raise the complaints against so called big Brands. Have send the mails and put a complaint at customer care of IFB but all in vain and finally put a note here at consumer complaint and got the resolution really fast. Thank you again

customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2015

IFB Industries Customer Care's response Dear Sangeeta,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Verified Support

Sep 09, 2015

IFB Industries Customer Care's response Dear Sangeeta,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Sep 11, 2015

IFB Industries Customer Care's response Dear Sangeeta,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

sangeetajay

from Bengaluru, Karnataka

[protected]

sangeetajay

from Bengaluru, Karnataka

Thank you so much Consumer Complaints Team. Indeed a vary good platform to raise the complaints against so called big Brands.
Have send the mails and put a complaint at customer care of IFB but all in vain and finally put a note here at consumer complaint and got the resolution really fast.

Thank you again

Mohit

Hi,
If customer care both thru' Mobile and Email [protected]@ifbglobal.com not able to provide the solution to the problem. Who is the appellate authority in IFB to handle the customer grievance?

Please advice!!

Regards
Mohit
PKL, Haryana
[protected]