[Resolved] IFB Industries — Degraded the product during paid servce

shripadhebbar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560050

I taken the company service for IFB Microwave oven grilled 20PG3S model against complaint # 14536733 dated 23/12/14.
Company has arranged the service via their authorized service center Sri Ram.
To fix the issue, their service representative removed key pad and replaced with non-grilled one. This made my microwave oven as non-grilled without my knowledge. I raised the complaint to fix it and get me back the grilled one as earlier, but they are not responding now.

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Oct 7, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Sep 02, 2016

Updated by shripadhebbar Grilled microwave oven was downgraded to standard microwave during paid service without my knowledge.

Verified Support

Sep 03, 2016

IFB Industries Customer Care's response Dear Shripadhebbar,

We are unable to find your details in our database with this number you provided. For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected] (other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team