[Resolved]  IFB Industries — Delay for replacement

Address:641008
Website:nil

Sir,
I registered complaint on june 18 the technician came and told drum should be replaced your are under warranty period i will replace the drum. But so far till date 20 july they are not replace the drum i again complain on july 8 and july 13 they simply told drum not available. I am in coimbatore. The warranty period expire on august every time i make a call the answer is courier not come. What should i do. The ticket nos are [protected], [protected], [protected]
Ifb products are so good but service side is very worst. Now i felt why i bought ifb better we bought some other products. I cause mental stress also i think and i believe you should take some necessary steps to be taken a resolve my problem as soon as possible. If i call customer care they also told we spoke to the concern service centre but there is no response
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Mar 17, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2016
IFB Industries Customer Care's response
Dear  Mraj,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Jul 23, 2016
IFB Industries Customer Care's response
Dear Keerthi,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Verified Support
Jul 26, 2016
IFB Industries Customer Care's response
Dear Mraj.

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Complaint comments 

Comments

I gave complaint on 21st June. Still my washing machine is not repair. Kindly consider my complaint and sent good technician to my house.
Sir

Thank you for your service now the problem is resolved.My suggestion is please avoid delay.kindly follow the complaint is it resolved or not.

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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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