[Resolved] IFB Industries — Delivery of product has not done by IFB

Binod kumar Dakua

from Paradip, Odisha

May 3, 2022

Website:

www.ifbappliances.com

I have ordered the Serena WXS front load washing machine from the official website https://www.ifbappliances.com on 25/04/2022 the product was expected to get delivered by 01/05/2022 but the product didn't reached. So i called so many times to ifb customer care every time i call they will say that our marketing team is handle all this query we can't help in this but we will arrange you callback, but that marketing team never called back. As many times i call they took me each and every details and say the same dialouge that marketing team will call back. i even mailed to them regarding my product to get deliverd but in mail i also get same responsse that the concerned team will reach you soon but that concernced team never called back. IFB applilances totally doing fraud i can say as they are not having any proper team to handle the issue. After taking the full payment of 35k then also they are not delivering product. so its my humble request that strict action should be taken against ifb industry for doing such fraud work.

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May 4, 2022

Complaint marked as Resolved

Thank you so much after the complaint my product got delivered.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 04, 2022

IFB Industries Customer Care's response Dear Binod,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

May 04, 2022

IFB Industries Customer Care's response Dear Binod,

Hope your product has been delivered and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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Comments

Ridhamgupta

Feb 20, 2023

Same thing happening with me.
Hi

I've ordered IFB Senator WSS Frontload washing machine from Ifb official website on 15/02/2023 order id [protected].

washing machine estimated delivery date was 19/02/2023 but still my order is not shipped yet.

That's very urgent for me to have washing machine as soon as possible because we don't have any backup washing machine. Please provide me my machine as soon as possible.