[Resolved] IFB Industries — Dishwasher

guptashe

from Coonoor, Tamil Nadu

Jul 7, 2022

Address:

Gupta House, 138-D, Grays Hill, Coonoor

Complaint Against IFB Company

IFB Ticket No: [protected], Date Of Complaint: 2.7.22
Dishwasher Model No: Neptune (Built-In) - IFB
Cost Of Purchasing: Rs. 41, 952
Date Of Purchasing: 31.7.2015
Place Of Purchasing: Girias, Gandhipuram, Coimbatore
Invoice No: CS/CBE/103576

My machine suddenly stopped working one fine day. I raised a complaint through its toll-free number. The service men came and after briefly checking the machine commented that the machine's PCB is gone. He then said, as your machine is very old (7 yrs only), and thus its parts are not available. So you need to buy a new machine. This one is gone and no use. He also said as its warranty period is also gone by, they can't help further. To which I said, I am pretty ok to pay for the parts but kindly arrange it from the company as it's only a 7 yrs old machine and it was pretty costly. Then the technician said the company has stopped making this model so you need to buy a new machine now as we can't help in this case. It was a shock for me as I was expecting him to repair the machine. I am not ready to buy such a costly machine again. I asked him to get the part at any cost & repair this machine asap. But he was adamant and said you can call the company yourself but we are helpless.

My query is when I have bought this high-end machine from IFB, doesn't it become the company's responsibility to arrange its parts also. If the part is not available then it becomes their responsibility only to arrange for an alternative for the customer. Either they should get the part or they should replace the machine with the new one. Where is my mistake and why should I again invest in a new machine? The machine itself was very pricy & hefty.

I cannot buy a new dishwasher at any cost. IFB should provide me with a solution asap. Please help me in this case.

Sheetal Gupta

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Jul 15, 2022

Complaint marked as Resolved

So, after giving the complaint in this forum, IFB charged up immediately. I received a few calls from them and 2 technicians visited my house to check the machine first. Then again one technician came from Coimbatore with some parts. He checked and when the machine still didn't work, came another day with another part to be replaced. He then did the needful, repaired, and thoroughly checked the machine to give no fault. Although the cost of the parts replaced was quite exorbitant (I paid around Rs. 5700), my dishwasher finally started working and I was happy to see that. So I can say that IFB acted well on time to resolve this case, at last. I appreciate the service. Hope I don't get to reach this to this forum to raise any such complaints in the future. The companies should not be reluctant to the customers and they should understand the common man's money power. After all, what these big companies are there today, are there only because of their customers. The consumer is the ultimate power. Please don't take us for granted. I would like to applause the work of the technician 'Kavin' from Coimbatore who caught the problem in the machine and repaired it uninterruptedly without giving any false excuses, unlike many other servicemen who when unable to point out the fault due to their half knowledge & inefficiency, try to dust away their work load by giving undue excuses. Thanks to this dedicated and sincere IFB Employee.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

IFB Industries Customer Care's response Dear Sheetal,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Jul 15, 2022

Updated by guptashe So, after giving the complaint in this forum, IFB charged up immediately. I received a few calls from them and 2 technicians visited my house to check the machine first. Then again one technician came from Coimbatore with some parts. He checked and when the machine still didn't work, came another day with another part to be replaced. He then did the needful, repaired, and thoroughly checked the machine to give no fault.

Although the cost of the parts replaced was quite exorbitant (I paid around Rs. 5700), my dishwasher finally started working and I was happy to see that. So I can say that IFB acted well on time to resolve this case, at last. I appreciate the service. Hope I don't get to reach this to this forum to raise any such complaints in the future. The companies should not be reluctant to the customers and they should understand the common man's money power. After all, what these big companies are there today, are there only because of their customers. The consumer is the ultimate power. Please don't take us for granted.

I would like to applause the work of the technician 'Kavin' from Coimbatore who caught the problem in the machine and repaired it uninterruptedly without giving any false excuses, unlike many other servicemen who when unable to point out the fault due to their half knowledge & inefficiency, try to dust away their work load by giving undue excuses. Thanks to this dedicated and sincere IFB Employee.

Verified Support

Jul 15, 2022

IFB Industries Customer Care's response Dear Sheetal,

Glad to know that your issue has been resolved and you are satisfied. Furthermore, we have taken note of your feedback and surely convey it to our team for consideration. Feel free to connect with us if in case any assistance is required in the future. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES