[Resolved]  IFB Industries — Dishwasher issue not yet resolved

Address:

Hyderabad, Andhra Pradesh, 502032

Dear Sir/Madam,

This is regarding one of my IFB product (Dishwasher) issue. I have registered a complain on 29th of Aug 2016. The complaint number is [protected]. As per the SMS the service should be provided within 24 hours of time. since then I have called several times to the customer care. Each time getting similar answers from them “sir your things has been escalated to the higher management” it will be resolved soon. I do not know what do you mean by soon? As a customer we do not have much time to keep calling you. Each time I called customer care I spent a minimum of 20 mins because of waiting time. Do not know how you guys are going to resolve the issue. every time I called your customer care they are providing me the service manager number Mr. Jyothibabu’s number [protected]. I have never seen such an irresponsible person. Who is neither lifting the phone nor calling me back.

Everyday morning, I have only one home work to call customer care once and call the stupid person 10 times. I am so frustrated with the IFB customer care service. Please take necessary action as soon as possible, or let me know if you want me to reach the consumer court.

Can you please answer my question? if the guaranty/warrantee of my product expires, can you extend the same no days that I am waiting to get the service?

For ex: incase guaranty/warrantee is for 2 yrs. And you delayed 10 days, can you extend the guaranty period the same 10 days?
--sanjeeb