[Resolved] IFB Industries — Dishwasher neptune vx and senator washing machine

mailpksharma

from Muzaffarnagar, Uttar Pradesh

Address:	Muzaffarnagar, Uttar Pradesh, 251001
Website:	www.ifbappliances.com

I am sorry to say we purchased dish washer neptune vx and senator top model washing machine, and both these products delivered on 17 december, 2016. There technical person came after 4- 5days. After opening the cartoons he found there is major dent in dishwasher. He went back with a promise that he will return within 2- 3 days and replace the dent cover part. Since then we calling daily on their customer care no. No one replying. Even we were not given the demo also. Pl look into matters, and help to redress our problems.
Dr pradeep sharma,
Muzaffarnagar, up, 251001

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Feb 3, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

IFB Industries Customer Care's response Dear Mailpksharma

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

skris91

Our washing machine is just 2 year old and we have got it repaired atleast 5 times. The machine slways shows error 'pressostat' and stops working. This is again under repair and i have lost confidence on the product. I am not recieving a solution from customer care. My number is [protected]. I have logged a complaint with customer care [protected]

IFB Industries Customer Care's response, Jan 3, 2017

Verified Support

Dear Skris

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

IFB Industries Customer Care's response, Jan 4, 2017

Verified Support

Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: [email protected]

We assure you our best services.

IFB Team.