[Resolved]  IFB Industries — Dishwasher pump, motor and pcb burnt out

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have a ifb dishwasher and had taken an amc this year. The machine one day just stopped working. We made a complaint on on 02 aug 2016 under ref number 18198059 with ifb customer care. A technician visited us after a week and was so untrained that could not even open the machine. After two days another technician came and diagnosed that the pcb had burnt and he would return after two days with the new pcb. He returned and changed the pcb and when the dishwasher was switched on it again burnt off. He mentioned that he would return with a pump and motor as those could be defective. Then he was gone for a week. He returned on 14 aug with the pump and motor and replaced them. He was asked to replace the burnt out pcb also but he did not and switched the machine on. The moment he switched it on it caught fire and the pcb got completely burnt leaving black smoke marks on the machine.

When he did not understand what the defect was he left stating that the machine would have to be moved to the service centre as it was beyond his capabilities to repair it. Today is 20 aug and the company has not taken any action. We spoke with the customer care and their standard reply is "we will escalate the complaint". If this is the customer service of ifb then what can a customer expect and why should we take amcs? Is there someone to resolve this issue?

The customer care provided us with a number of a senior person who when contacted flatly refused saying that our area was not in his jurisdiction. He also gave us a number[protected] and unfortunately no one picks up that number. What are we supposed to do?