IFB Industries — drum is broken as told by the mechanic

Address:400077
Website:IFB Washing machine

I was using my ifb front loading washing machine and suddenly in the end, it started making a lot of noise. The mechanic today on 30th sept told us that the drum is broken and that it cannot be welded. The replacement cost as quoted by the ifb authorised mechanic is rs.4000. They never carry any rate card and just quote any amount. They also deal privately at half the price, the money of which straight goes into their pocket. Just a month ago, he told me that my machine was working fine when he had replaced lock and kit which was burnt due to short circuit. There is no proper advice given by the mechanic.
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Machine is out of order since 21.09.2017.The issue was registered on 21.09.2017.No technician visited til date
IFB Industries Customer Care's response, Oct 5, 2017
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Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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