[Resolved]  IFB Industries — Executive elite model stock is stopped - amc does not cover

Address:	Chennai, Tamil Nadu, 600004
Website:	IFB

I dropped a mail to [protected]@ifbglobal.com but there is no response in the mail as well. The below mail is my request. Kindly do the needful

Hi Team,

We are using Executive Elite washing machine for more than a year. We have been receiving so much problem.

One of the executive from IFB came and told us to cover AMC. They told most of the AMC products will be cover under AMC

So we took AMC Policy. There was problem everymonth. But they said these parts wont cover under AMC. So we also paid amount.

Now 2 weeks back our washing machine suddenly stopped and these was smoke.

So last week IFB executive Soundher came to our house and saw everything he saw the Wiring KIT, Motor & Motor board is gone it will take 7000 and it will cover under AMC

He also said. It will take 10 days to reach and everything will be solved.

After 10 days when i called the executive he said he has raised an order to GOA but there is no Stock for this Executive Elight Washing machine. Better you can go to IFB Store and exchange it but AMC money wont be covered. There is no proper response from IFB customer care as well.

And they also said to us they will buy the parts from outside and they will fix the issue. But this wont cover under AMC. They are saying "We should Pay for this"

"Are we Mad" If your company is buying product from outside you guys have to make sure everything is correct. And even you should put your companies money. No peoples money.

I just want to ask a question to you guys. If this model is stopped and there is no Stock for these products, Why did you guys told us to join AMC and it is waste of money.

Have attached the AMC Form.

Below are the details:-

Name:- Riaz

Mobile Number :- [protected]

Kindly get the products mentioned or exchange this washing machine with good price and also we need our entire AMC money as nothing is covered still now.

Thanks,

Mohamed Rizwan F