[Resolved] IFB Industries — Faulty and cheap IFB product - 23SC3 23 L Convection Microwave Oven

rishi_kapoor

from Delhi, Delhi

Address:	Mumbai City, Maharashtra
Website:	www.ifbindustries.com

I have registered compliant about 1 month ago for my newly purchased IFB 23SC3 23 L Convection Microwave Oven.

Complaint number is 4554162 and [protected] regarding the rust over the oven ordered.

After n number of times I called, It was said that rust is not covered under warranty.
Tell me one thing we have n number o[censored]tensils as well as electronic items in our kitchen none of them got rust why is this particular product.

I would also like to tell that some utensils are getting burn inside the oven. Unbelievable that this is of IFB brand. Felt like bought a local product.

This is straight manufacturer fault and product which was given to us is of cheap quality.

This will not be tolerated. We trusted IFB hence bought oven from you.
Now there is neither service nor warranty and they are asking add on charges for servicing the complaint.
Either you replace the product or take this product back to you freely from us as i dont trust this product anymore.

If this will continue like this and the I would definitely recommend my friends to go against shopping from Manufacturer IFB Global due to such pathetic service.

Thanks,
Rishi

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Oct 18, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2016

IFB Industries Customer Care's response Dear Nalini,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Verified Support

Sep 16, 2016

IFB Industries Customer Care's response Dear rishi_kapoor,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 17, 2016

IFB Industries Customer Care's response Dear rishi_kapoor,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

Nalini81

from Mumbai, Maharashtra

In comparison to ur service a vegetable vender give much better service. From last 12 days u can't able to resolve my complaint. Shame on u. I[censored]r godown is sifting then what is the fault of a customer in this. Your supervisor didn't receive the phone. Even no call back from his side.is this the behaviour expected from Ifb.