[Resolved]  IFB Industries — Feel cheated by service center, Hyderabad even though paid AMC for 2 years

Hi, We have a Senator 6kg washing machine. Cust. Code # 1033559. For getting the AMC amount, the service center from Hyderabad were harassing us by calling several times and once we paid it, the technician visited us and said that there are few parts that needs replacement and we were told by both the Branch Manager Mr. Kishore (+91 [protected]) and later was confirmed by the Area Manager stating that the parts would be replaced.

It is so unfortunate that now when I called Mr. Kishore he was not only rude but also stated that he would have forgotten about us, which seems so irresponsible to hear from a Branch Manager. How come they were able to call us so many times and not being able to forget when they have to collect the AMC amount?

This I feel is complete cheating and harassment from the service center personnel here in Hyderabad. I feel a threat from IFB that the services going forward will not be done properly even after paying the AMC for 2 years. If this is the case, please do let me know so that I CAN WRITE THIS AMOUNT AS CHARITY AMOUNT WHILE FILING MY TAXES.