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IFB Industries

[Resolved]  IFB Industries — Free service against AMC not provided.

Address:Kamrup Metropolitan, Assam, 781034

Ref to AMC no 1508 dated 20/05/2016 for my washing machine till date no free service received. IFB service person called up on 12 May 2017 to give free service on 13 May 2017 and do the renewal of AMC. We do not see any merit of the AMC thus declined the proposal to renew. However to our surprise no body turned up for even servicing our machine.

The complaint is while doing the AMC we were assured of getting free service in 6 months time. In actual not a single free service provided during the AMC period. Hope the matter will be taken up at your level with seriousness.

Rgds,
Sudip
[protected]
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Jun 23, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
May 15, 2017
IFB Industries Customer Care's response Dear Sir,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
May 17, 2017
Updated by skc471 Complaint ID: 1569140
Contact no: [protected]
Location: Guwahati, Assam
May 17, 2017
Updated by skc471 Please do revert back at the earliest.
Verified Support
May 19, 2017
IFB Industries Customer Care's response Dear Sir,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
May 23, 2017
IFB Industries Customer Care's response Dear Sir,

As discussed with you by our team we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations. 

Regards,
IFB APPLIANCES
Complaint comments 
2 Comments

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Comments

Ref to the above complaint IFB representative do called up on 14th May 2017 and assured of refund of AMC amount taken a year back and no service provided. In regard to this a confirmation mail explaining the refund process was supposed to send to undersigned. Still waiting for the mail.
Rgds,
Sudip
[protected]
Reply
Complaint ID: 1569140
Contact no: [protected]
Location: Guwahati, Assam
Reply

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