[Resolved]  IFB Industries — Frequent breakdown with washing machine

Address:	600032
Website:	web_support

Hi
Complaint no.[protected] dt 6th june 2017 and an incidence e190754 generated in your escalation channel system.

Washing machine is under amc.

Of-late, the machine is giving lot of problems and whenever complaint is raised, your representative will visit our home and suggest us to replace some few parts, although the machine is under amc. With the intention of machine running, we used to replace the parts as per his suggestion and still it is giving one or other problem.

Against the above complaint raised for general servicing and in particular the drum making noise, one of your representative visited and without even checking the machine properly and thoroughly, he immediately suggested us to change the rubber pad which costs around rs.2000/-. Then only, he can change the drum, which as per him, is covered under amc.

Today, once again the same problem of big noise is started arising and causing lot of inconvenience.

Request you to kindly depute a competent technician to attend to the problem immediately and awaiting feedback.

Regards

S kumaraguruparan
Mob ph[protected]