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IFB Industries

[Resolved]  IFB Industries — Frequent repair in IFB Top load machine -Poor Customer service

Address:Vizianagaram, Andhra Pradesh, 535501
Website:www.ifbappliances.com

CONSUMER COMPLAINT ID: [protected],
IFB Top load machine was bought in October'15. We started to experience problem with the machine within 4 months from date of purchase. This was complained to IFB service centre. Response time from the service centre is very poor. The service centre sent un qualified technician to home few times. He could not identify the problem and used to return without ant troubleshooting. The same was reported to Service centre and they sent the same technician even after complaining. Now, The service centre is not all responding to the complaint. The machine costs around 18000 Rs. As a good brand, we believe in IFB. The poor response from the world biggest manufacturer in IFB machine, gives us lot of frustration. If this persists, we stop using/recommend the brand to ANY ONE.
POOR CUSTOMER SERVICE, WORST QUALITY OF THE PRODUCT, TECHNICIANS KNOWLEDGE IS VERY POOR.
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May 11, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2016
IFB Industries Customer Care's response Dear  Suresh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Oct 13, 2016
IFB Industries Customer Care's response Dear Suresh,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Oct 13, 2016
Updated by suresh kumar Chukka Dear IFB,

We are delighted to inform you that the problem is resolved in the washing machine. I would like to withdraw the complaint.

Regards,
Sureshkumar Chukka
Complaint comments 
1 Comment

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Comments

Dear IFB,

We are delighted to have a quick service from you and happy to inform you that the problem was resolved by your technician. Customer always expects a quicker response from the Company.

Thanks for your service.

Regards,
Suresh kumar chukka
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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