[Resolved] IFB Industries — Front load washing machine TL-75RCH

Ruchika 299

from Delhi, Delhi

Address:

122001

Hello Team,

I had bought an IFB washing machine model no TL-75RCH(7.5kg) on 1st OCT2016. I have register a complaint that there is no warranty card and booklet inside the box, the person who was attending my query was so sure that it will come to your address in within next 2 days, unfortunately I have not received yet. After 5 days one guy who came for installation was shown that there no RAT MAT inside my machine and he told me to register the complaint and it will be changed. .i have registered the complaint with complaint no 18538999 since then I was calling to IFB customer care and they give assurance that technician will come soon etc etc, after another 5 days he came and told that there is one more problem with your machine we again need to register a complaint then it will get resolved. I have the feeling that why I have wasted my money to bought an IFB machine, every time a person come and say there is an problem and its been only 18 days i have bought this machine with so many problems.

Would appreciate your quick feedback with resolution.

Regrds
Ruchika

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Nov 21, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

IFB Industries Customer Care's response Dear Ruchika,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 21, 2016

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.