Address: | 110092 | Website: | www.ifbappliances.com/custom/get_in_touch_form.php |
I am using IFB Front Loading Machine Elite SX 7 Kg. My last complaint number of same complaint is 16910940. Despite of repeated follow ups, talking to Supervisor (Mahesh) at call centers, talking to Service Coordinators (Preeti and Anjali) at East Delhi Service center, trying the contact number of Service Head at East Delhi, Niti Shrivastav which is coming switched off, it has not helped.
IFB claims 24 hours of response time but its all on papers. Practically after sales support is worst for IFB. IFB is just not concerned about customer service and satisfaction. In teh past also I had registered complaint for same problem but its technicians are not capable enough to rectify the fault. And the worst part is the attitude of technician is not on closing the complaint but passing the buck.
I am writing here with the objective of making other customers aware of its service level and recommend not to use IFB products.
And if this Consumer Forum can help me replacement of my machine in warranty. Was this information helpful? |
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