[Resolved] IFB Industries — Front loading senator 6KG washing machine

Nirmal_Kumar

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201011
Website:	www.ifbconsumercomplaints.in

Complaint ticket no - [protected]. Feeling very much torturous and inhuman attitude extended to me by ifb. Complaint has not been resolved till date despite my repeated request made to customer care and service centre and sent my feedback as "no" upon [protected]. Ms. Prachi is not picking my phone. Wondering why people should buy ifb products if their services are so poor. Washing machine is an household item and being used everyday. Moreover earlier complain ticket number was [protected] and it was abruptly closed and new ticket number issued to me as [protected]. Please resolve my complaint immediately. This is sincere request to ifb people to look into the matter and help me to get relieved from mental agony being faced due to not resolving my complain. The technician visited my house could not diagnose the actual fault. Please send some appropriate technician who can gauge the fault and repair the machine.

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Jul 25, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

IFB Industries Customer Care's response Dear Nirmal,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 15, 2017

IFB Industries Customer Care's response Dear Nirmal,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES

Jun 21, 2017

Updated by Nirmal_Kumar Phone Number: [protected]
Customer ID: 10483370

TICKET NUMBER - [protected] DATED 17.06 2017.Please refer my mail dated 12.06.2017 regarding the complaint not resolved. First ticket number issued to me was [protected] dated 24.05.2017 (status complaint not resolved) and then next ticket number [protected] dated 26.05.2017 (status complaint not resolved) and current ticket number issued to me is [protected] dated 17.06.2017. My contention is why IFB KEPT ON CHANGING THE TICKET NUMBER ABRUPTLY FOR THE PROBLEMS NOT RESOLVED. RUNNING FROM PILLAR TO POSTS FOR THE REPAIR OF MY WASHING MACHINE SINCE ALMOST A MONTH TO IFB CUSTOMER CARE, SPEAKING TO MR. ASHOK, GETTING IN TOUCH WITH MR. BIJOY DAS AND PRADEEP SHARMA, ALL WENT IN VAIN.
despite my repeated call since last one month and your assurance to fix the problem today itself goes futile. I am suffering from last 24th May with different ticket numbers for the same complaint. You people have the tendency to harass the customer. Stop all these nonsense. Now you have stopped taking my call. Till now no technician visited my house. How long you people will harass me. What action you could have taken if you happen at my place. Don't you think the mental torture we are facing. If machine can't be rectified, why don't you people informing IFB for replacement. It is very much ridiculous. Above all please check my complaint history during last three and half years, you will find almost 25 to 30 complaints, It is very much unfortunate and strange behind the several complaint. This means the the washing machine I purchased had initial problems from IFB factory itself. We didn't bothered because everytime the problems were fixed for few months and again the machines started malfunctions. If such type of sales and after sale service shall be continued by IFB INDUSTRIES then the time is not far from ruining of IFB. If the behaviour of service centre isn't checked, then you people are forcing me to take drastic steps against IFB.
NIrmal Kumar, E-7, Alaknanda apartment, Rampuri, Surya Nagar, Ghaziabad 201011, UP

Verified Support

Jun 23, 2017

IFB Industries Customer Care's response Dear Nirmal,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES