[Resolved] IFB Industries — Harassment by IFB call center

anuchiru

from Ingraj Bazar, West Bengal

Address:	711104
Website:	www.ifbindustries.com

My washing machine is out of order from[protected].We registered a complaint, a technician came for inspection but he did nothing, just said the door lock is damaged and will be replaced within two days but still now nobody has come. Again I registered a complaint but nobody came till date, every day call center said that they are forwarding the message to the technician but nobody has come yet. Ticket Nos.- [protected], [protected].

Please do our servicing as soon as possible, as it is very difficult for us to wash our clothes.

Registered information:-
Indrajit Sarkar
42/6, Brajanath lahiri lane, Baksara, Jana gate,
Howrah, 711104
Mobile Number-[protected]

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Nov 6, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by anuchiru call centre is always saying that the technician will come within 24 hrs but nobody has come yet. The technician cancelled our complaint by excusing that we were not res ponding to his call. Technicians Phone no.-[protected]

Sep 17, 2016

Updated by anuchiru Still now we didn 't recive any call or intimation by IFB call center. To whome I have to complaint further to get my washing machine repaired. Next time I have to think about purchasing any of the IFB

Sep 18, 2016

Updated by anuchiru I had sent an email to Kolkata IFB service center on 15th September but they did not give me any reply till now.
Email id -kolkata_service @ifbglobal.com

Verified Support

Sep 20, 2016

IFB Industries Customer Care's response Dear Anuchiru,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 05, 2016

IFB Industries Customer Care's response Dear Anuchiru,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Munishdevgan

from Jaipur, Rajasthan

Worst service..i will not recommend ifb washing machine brand to anyone...I filed a Complaint of washing machine on 12 sep2016..technician came but complaint was not solved .Washing machine on off switch is not working..Technician ne kaha tha switch lekar aata hoon..kaafi din beet gaye..ifb local guys are not picking phone...please see as soon as possible..Munish Devgan..[protected]..noida.
Complaint number[protected]

IFB Industries Customer Care's response, Sep 20, 2016

Verified Support

Dear Munishdevgan,

We are unable to find your details in our database with this number you provided. For any assistance related to our Products & Services please call us on 18604255678(BSNL/MTNL) or 1800 3000 5678 (other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [email protected] and we will try our best to meet your expectations.

IFB Team