[Resolved] IFB Industries — ifb 6 kg digital washing machine | |||
Its been almost a month i have given my first complaint regarding my ifb digital washing machine, service engineer came and said the spare parts are no longer available for the model and they stopped supporting the model since 2015. He asked me to get in touch with customer service for the same, after too many follow up and escalation i got the contact details of area service manager in bangalore. I have been chasing her for almost 3 weeks from now initially i was told there will be buy back of 30% if i selected a new ifb washing machine, after selecting the new machine they said this exchange offer valid only for the old washing machines which are under amc. For my current washing model they stopped amc support from 2015 and asking me for amc now. I didn't get any solution from anyone and i keep on calling area service manager for some sort of answers, and my calls are being not picked up for quite long time. I have never seen such a worst customer service which none able to sort out the issue. Was this information helpful? | |||
Sep 3, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 02, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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