[Resolved] IFB Industries — Ifb angualar washing machine : very poor service

gknairs

Address:

Kollam, Kerala, 691301

Very disappointed after buying ifb washing machine. Worst ifb service.

We have logged service compliant regarding ifb washing machine complaint since more than 3 months. But we haven't received any repair far far. Only one time an irresponsible service guy visited to see the product and committed to fix the issue an another day with required tools. After that no response from any of the service engineers from ifb customer support team. Every times some one will pick up and say will send the person that day itself. But nothing is happening from these ifb worst customer support for last 3 months.

We are planning to log consumer court complaint

Permanent id no - 4330173

Complaint number :[protected]

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Apr 3, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2016

IFB Industries Customer Care's response Dear Nairs,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jul 07, 2016

IFB Industries Customer Care's response Dear Nairs,

We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part.

You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html

IFB Team